37% fewer customer calls. $18M out of OPEX.
The Challenge
Develop a portfolio of customer transformation initiatives that not only reduce operating expenditure, but also change the industry and customer experience for the better.
What We Did
- Deep customer 360 research
- Global pain-point validation & solution analysis
- Built 16 MVPs — scaled 7 in less than 12 months
The Results
37%
Reduction in customer calls
$18M
OPEX reduction
7 / 16
MVPs scaled in <12 months
“The A2E team were able to take our people on the journey without distracting them from delivering their BaU — all whilst leaving sustainable change within AGL.”
— CCO, AGL Energy